This is for online consumer sales only. For returning goods bought in our shop please contact info@genzminer.com 

Unwanted goods

• All sales are final.

• Used miners that are faulty upon arrival can be shipped in for repair or exchange.

• We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them.

• We cannot refund/cancel your purchase if the seal has been broken on any DVDs, CDs, memory cards or software, including games, if the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed or if the goods were a special order to your specification, for instance a PC system built to order.
• we cannot refund for miner systems that settings has been edited and used for other purposes that it supposed to be used.

• We cannot refund or exchange unsealed headphones/headsets for hygiene reasons, unless faulty.

Faulty Goods

• Items faulty on arrival. You have the option of an exchange or refund. If your items are faulty on arrival, you have 3 calendar days to inform us.. Items should be returned in their original packaging complete with all accessories and documentation. Ask Customer Services for a pre-paid returns label. Once we have verified the fault, we’ll issue a replacement. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

• If any of your purchases develop a fault, and it’s more than 3 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

• If your miner is under manufacturer’s warranty, we can assist with creating repair tickets on their website.

Damage in Transit

If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.

Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services on +1-813-820-0668 as soon as possible and in any event within three days, and we will do our best to resolve the problem.